Warranty

OUR WARRANTIES

You need to give the chemicals 6 weeks after treatment to fully take effect… it takes that long for everything to move over the treated areas.  

You can not prevent insects from entering a building.

It is not uncommon to see some insects during the service period or the first 6 weeks after treatment. This does not constitute a problem; they will come in contact with the residual chemical and die. If the problem persists over a period of 4 weeks please contact us.

TERMS & CONDITIONS

We offer Warranties or Free Service Periods on most services we provide. We only use products of the highest quality from companies committed to research and development. We believe this is the only approach in guaranteeing effective servicing whilst protecting the health and safety of our customers and their environment.

HEALTH & SAFETY/ RISK ASSESSMENT

On greeting our customers the technicians will conduct a risk assessment. At this stage you will need to inform them of any pets, allergies or other concerns before the service is started. Your technician will explain the order of service and direct you during the service to keep you safe. It is important to adhere to his direction after the service in terms of re-entry, ventilation and other safety requirements. They may also inform you of different environmental, design or hygiene issues that may require action by the customer to aid the service effectiveness to enable warranties.

WARRANTIES OR FREE SERVICE PERIODS

Warranties can be issued on most services providing all conditions on site are conducive. Your technician will explain the expectations and/or limitations of your service and the warranty implications on completion of the service. Some examples are listed below.

Cockroaches (large) – 12 Months – You can not prevent cockroaches from entering a building. It is not uncommon to see some during the service period. This does not constitute a problem; they will come in contact with the residual chemical and die. If the problem persists over a period of 4 weeks please contact us.

German Cockroaches – 6 Months

Ants – 6 Months – Ants like all pests are stirred-up after a service so you will see increased activity for the first 3-4 weeks. They will however have tracked through the treated zone and will die. Ants are also generally more active before a rain event.

Bed Bugs – 3 Months

Fleas – 6 Months – Fleas will be present for 4-8 weeks after our service. Do not avoid the affected areas and follow tips on encouraging the hatching process as well as pet treatment.

Fleas (end of Lease) – 3 Months

Spiders – 6 Months – Spider services are only warranted for webbing spiders which includes redbacks attached to the house or other physical structures. We cannot provide warranty on spiders on shrubs or bushes because plants lose their leaves (or grow new ones) and any chemical applied will either disappear (old leaves) or not be there in the first place (new leaves).

PRICING

During the booking process our staff endeavour to provide an accurate price and warranty period through information provided by the customer. This is an estimate only and may be adjusted by the technician if the structural or environmental conditions differ dramatically to the service standards for pricing and warranty.